Question 1

Does MTDigitals use the official WhatsApp API?

Accepted Answer

Yes. MTDigitals is built on the official Meta WhatsApp Business Cloud API. Your number is 100% compliant with zero risk of being banned or restricted.

Question 2

Can the AI understand Urdu and Romanized Urdu?

Accepted Answer

Absolutely. Our AI is trained on Pakistani conversational patterns including Urdu, English, Romanized Urdu, and code-switching. It handles mixed-language messages naturally.

Question 3

How long does setup take?

Accepted Answer

Most businesses are live within 10 minutes. Connect your number, add your products and pricing, and the AI is ready. No developers required.

Question 4

What happens when the AI can't handle a message?

Accepted Answer

The AI gracefully escalates to a human agent with full conversation context. Configure escalation rules based on intent, keywords, or customer tier.

Question 5

What is WStore?

Accepted Answer

WStore is Pakistan's first AI-managed WhatsApp store. Your customers browse products, place orders, and pay — all inside WhatsApp. No separate website needed. Your AI handles catalog, confirmation, inventory, and payment links automatically.

Question 6

Is there a monthly fee?

Accepted Answer

No. MTDigitals uses a pay-as-you-go credit system. Buy ₨200 worth of credits and start sending. Add more only when you need them. No monthly fee, no contract, no commitment.

Question 7

Which platforms does MTDigitals work with?

Accepted Answer

WhatsApp, Instagram, Facebook, and Telegram — all from one dashboard. Connect all four or just the ones you need.

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