Question 1

Is MTDigitals built on the official WhatsApp Business API?

Accepted Answer

Yes. MTDigitals runs on the official Meta WhatsApp Business Cloud API. Your number is 100% compliant — zero risk of being banned or restricted.

Question 2

Does the WhatsApp AI chatbot understand Urdu and Roman Urdu?

Accepted Answer

Absolutely. Our AI chatbot is trained on Pakistani conversational patterns — Urdu, English, Roman Urdu, and code-switching. It handles mixed-language messages naturally.

Question 3

How quickly can I set up WhatsApp automation?

Accepted Answer

Most businesses are live in under 10 minutes. Connect your WhatsApp Business number, add your products, and your AI bot is ready. No developers required.

Question 4

What happens when the AI bot cannot handle a message?

Accepted Answer

The AI smoothly escalates to a human agent with full conversation context. You control escalation rules by intent, keyword, or customer tier.

Question 5

What is WStore — the WhatsApp store builder?

Accepted Answer

WStore is Pakistan's first AI-managed WhatsApp storefront. Customers browse, add to cart, and order — all inside WhatsApp. No website needed.

Question 6

Does WhatsApp automation require a monthly subscription?

Accepted Answer

No. MTDigitals uses a pay-as-you-go credit system. Start from ₨200. Credits never expire. No monthly fee, no contract.

Question 7

Which platforms does MTDigitals support beyond WhatsApp?

Accepted Answer

WhatsApp, Instagram, Facebook, and Telegram — all from one dashboard. Connect one or all four.

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